dP
dileena P
1 reviews | Active since Aug 2015
13 Aug 2015, 19:06
womens day?mtn??SAD EY
bad attitude by mtn customer care agent.i called in 6
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MTN South Africa's replyOfficial
18 Aug 2015, 13:19Hello dileena,
Thank you for bringing this matter to our attention.
We sincerely apologise for the delayed response and the way you were made to feel by one of our consultants. Let me assure you that bad attitude towards our customers has never been how we at MTN are doing business.
I do notice when I check on our records that a supervisor called you back regarding this matter. I also noticed that you were able to load airtime after the call you made to the Call Centre.
Please be assured that it is not our intention to displease you as we value our customers and wish to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:544777
Thank you for bringing this matter to our attention.
We sincerely apologise for the delayed response and the way you were made to feel by one of our consultants. Let me assure you that bad attitude towards our customers has never been how we at MTN are doing business.
I do notice when I check on our records that a supervisor called you back regarding this matter. I also noticed that you were able to load airtime after the call you made to the Call Centre.
Please be assured that it is not our intention to displease you as we value our customers and wish to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:544777
MTN South Africa's reply18 Aug 2015, 13:19
Official
Hello dileena,
Thank you for bringing this matter to our attention.
We sincerely apologise for the delayed response and the way you were made to feel by one of our consultants. Let me assure you that bad attitude towards our customers has never been how we at MTN are doing business.
I do notice when I check on our records that a supervisor called you back regarding this matter. I also noticed that you were able to load airtime after the call you made to the Call Centre.
Please be assured that it is not our intention to displease you as we value our customers and wish to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:544777
Thank you for bringing this matter to our attention.
We sincerely apologise for the delayed response and the way you were made to feel by one of our consultants. Let me assure you that bad attitude towards our customers has never been how we at MTN are doing business.
I do notice when I check on our records that a supervisor called you back regarding this matter. I also noticed that you were able to load airtime after the call you made to the Call Centre.
Please be assured that it is not our intention to displease you as we value our customers and wish to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:544777