Without a phone for 14 months now - MTN!

<p>My I-phone's speaker stopped working in May 2016 and a MTN courrier collected my phone in June 2016. My phone is insured by MTN.</p> <p>I waited for 6 months to eventually get feedback and I paid the excess to MTN in Deceber 2016, with the commitment that once excees has been paid the courier company will contact me confirm delivery details.</p> <p>Till now I am still waiting for my phone going on 14 months that I pay a phone contract and insurance fee but no handset. My phone has still not been returned to me after numirouis attempts at MTN shops, phone calls to MTN Insurance line. I have been paying a sub-scription and insurenace for 14 months now without a phone.</p> <p> </p> <p>I feel comp[letely helpless!! I can not believe no can help me to return my phone! No one at MTN can asist me - all apologise and ays the matter has been escalated!!!! </p>