1 reviews | Active since Aug 2010
Witholding my number
<p>I bought a Contract deal with Telkom. I wanted them to load the contract on my original number ( ********** 796) or port the number from MTN. My number at MTN is on prepaid and at Telkom we have sent a request to port this numer for 5 times and MTN will not release this number. My question is why is it so hard for MTN to release this number. I have tried to call them, instead they are so arrogant! What must I do now? Since 2006, Icasa has regulated this process of porting the number. I am going to write them the email that MTN is obstructing my right to move to the network of my choice by witholding my number.</p>
Good day Ronald,
Thank you for your post.
We apologise for the inconvenience experienced due to the poor service received at one of stores. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the porting management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Ronald,
Thank you for your post.
We apologise for the inconvenience experienced due to the poor service received at one of stores. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the porting management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the Number Port division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the Number Port division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Good day Ronald,
Kindly be advised that the port was authorised by MTN on the 2016-07-07, please contact Telkom to complete the activation on their end.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
Best regards,
Good day Ronald,
Kindly be advised that the port was authorised by MTN on the 2016-07-07, please contact Telkom to complete the activation on their end.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
Best regards,