***** within MTN

I am writing to formally complain about the *****ulent deduction of airtime from my mother’s MTN account by MTN, amounting to an excess of R1500 in airtime vouchers. This situation is deeply concerning, and MTN’s handling of the matter has been nothing short of disappointing.

Upon noticing the deductions, we contacted MTN customer support and were informed that these deductions were due to subscriptions. However, upon further investigation, we confirmed that no subscriptions are registered on her account. Despite this, MTN has continued to deduct significant amounts, and no justification has been provided.

What has made this experience even worse is the behavior of MTN’s consultants. On multiple occasions, they have hung up on us and refused to provide any evidence or documentation regarding these alleged subscriptions. This lack of transparency and accountability raises serious concerns about MTN’s commitment to protecting its customers and addressing their grievances.

This incident not only highlights the lack of safety and reliability in MTN’s services but also reflects poorly on the company’s customer care practices.