1 reviews | Active since Jun 2015
Wish I never took a contract with MTN
This is beyond frustration... My claim for my ****** phone was approved 27 May 2015. I have made a over 100 calls and been to so many branches and still no handset. MTN has asked me to get quotes for a new set which i have done but they have still not paid me out. Every time I call they say it's been escalated but for 1 month nothing has been done. I can't get through to the call centre most times because their services have been disrupted because of the strike. I have been with MTN for over 10 years and i must say as soon as i get a chance i will be cancelling my contract. They have been charging me for insurance and contract but i don't even have a handset. I really feel sorry for all the MTN customers going through this it is utter disregard for us the customers.
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results.
We have escalated the complaint to the relevant department for urgent attention. They should be in contact with you in due course.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Senzo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results.
We have escalated the complaint to the relevant department for urgent attention. They should be in contact with you in due course.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Regards
Senzo
REQ:***