1 reviews | Active since Nov 2011
WISH I NEVER PORTED TO MTN!
I decided after 17 years of using different networks (Vodacom and CellC) I'd give MTN a chance and I regretted it not even two days later!<br> 1. Spending over an hour at the Morningside branch to get a new contract signed up. I had to go back the next day to get a memory card the sales consultant forgot to give me<br> 2. I was promised my port would take place the same day by the sales consultant. It didn't! The next day I saw the same consultant and he promised again my port will be done and again nothing happened! On the 3rd day,still nothing! I had to make several calls to the porting dept to find out that there was NO PORT SUBMITTED IN THE FIRST PLACE!<br> 3. No numbers work to get a hold of anyone at the Morningside branch. The numbers on the internet just go to worked an engaged tone. The staff at the MTN porting division could not even get hold of someone or even a number that worked for the Morningside branch.<br> 4. Day 4 of my contract, I realised that I was allocated the wrong amount of minutes and am being charged for all my calls. <br> 5. Day 5, go to the branch and ask to speak to the manager who was in a meeting at the time. I left my contact details and it's day 7 and still no contact
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter this matter to the relevant store management.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter this matter to the relevant store management.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
