1 reviews | Active since Jul 2011
Wish I never bacame a MTN contract client
I am now at my wits end with MTN. For quite a number of months ridiculous billing have been going on. on my 2 MTN contracts. 3-4 months ago I have logged an incident with MTN requesting to investigate this. I was found that data transfers is happening from both my lines to an unknown number. MTN promised that this will be stopped immediately and that the rest of the investigation will continue since there is also other incorrect billing such as BIS although I have Samsung phones. I was advised to continue paying my monthly bill while the outstanding bill was put on hold. Each month my lines gets blocked and I then need to phone around and even go in to stores to explain the entire story again and then the lines gets unblocked while the investigation continues. Yesterday the lines was blocked again. I work away from home and my wife and baby is alone at home with no means of communications in an emergency because of this. When I spoke to the Krugersdorp branch they have advised me that the automatic data transfer that's been going on to this unknown number, is still happening!!! Almost a R1 000.00 per month. Why was this not stopped yet???? And how didi this happen in the 1st place?
Thank you for your post.
We apologize for any inconvenience incurred.
We have tried to call you no availability.
***: We do pick up that M2U transfers has been done, note that we only load the service for the service to be activated for the SIM card, the transactions is done by the holder of the SIM card, this charges is added on invoice E***. This transfer is for airtime loaded on the SIM card and then transfer to other cell numbers.
BIS charge of the June invoice will be credited, R59.99.
The itemized billing report will show the numbers that you have transferred the airtime to, this service is not loaded, please contact the 808 service centre to assist you with the itemized billing report.
The account balance R 7,139.11, the account is short paid. The credit for the 2 lines R3620.00 if the unbilled invoices balance is near 90% of the credit limit the system will Barr the line for outgoing calls.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We have tried to call you no availability.
***: We do pick up that M2U transfers has been done, note that we only load the service for the service to be activated for the SIM card, the transactions is done by the holder of the SIM card, this charges is added on invoice E***. This transfer is for airtime loaded on the SIM card and then transfer to other cell numbers.
BIS charge of the June invoice will be credited, R59.99.
The itemized billing report will show the numbers that you have transferred the airtime to, this service is not loaded, please contact the 808 service centre to assist you with the itemized billing report.
The account balance R 7,139.11, the account is short paid. The credit for the 2 lines R3620.00 if the unbilled invoices balance is near 90% of the credit limit the system will Barr the line for outgoing calls.
Kind Regards,
Alice van der Merwe
***
Best regards,