WINNER OF WORST FOR 2015 SERVICE EVER!!

I started with the process of trying to get my phone fixed on 3 September, ref ***7. Sent in my claim form for the third time, on 5 October to Patrick Mfelang. They then arranged pick up for 12 October as I had to wait for a replacement phone. They never showed up, I had to call to hear when they will come which they forgot to let me know they don't have stock. We rescheduled for 15 October . I whipped my phone clean and reset it, making sure i also switch off the Find my iPhone function. I then called the repair centre 3 weeks later to follow up with the repair and they stated that they made the quote for the repair on 20 October but waiting on approval from me. I explained that the phone is insured and that the insurance department should approve it not me. On my call, that is recorded, the lady admitted that if I never called they wouldn't have followed up with insurance department. I then paid the R150 for the fixing to commence. Now 3 weeks later again the phone is sent back to SmartPhone Plus and it is not fixed. I am trying to reach the insurance department, staying on the line for an hour and no answer. Patience can only go so far. This is ridiculous! I need a new phone