Win and Spin and attitude of call centre agent

I am very disappointed in the Call Centre service I received.

I bought 1GB worth of data last night. I went on to the WIn and SPin and got technical errors. I tried this morning and the win and spin does not show the number of spins I have. I phoned your call centre this morning and explained to the gentleman what was wrong and he told me what to do and if I still had a problem I need to phone back.

After lunch today, I still could not do my Win and Spin's and contacted the call centre again. I spoke to a lady by the name of Vanessa. She told me that the Win and Spin promotion ended in APril 2018. Which I know is a load of *******. I downloaded data two weeks ago and won 7 minutes of airtime and my husband downloaded data on Sunday night and Win and Spin was working.

Vanessa was adamant that the promotion ended in April 2018. So, I requested to speak to a team leader. Was put on hold and had to wait. When Vanessa came back, I was once again told that the Win and SPin promotion is finished.

Why is it that when you ask to speak to a team leader they are always busy, always in meetings and the call centre agent will never put you through. MTN's call centre is absolutely appalling.