Will recycle your entire life with a phone number already in use for more than 10 years!

MTN recycled my husband’s prepaid number after more than 10+ years of use, without proper notice or warning. This number is linked to banking, medical aid, OTP authentication, financial services and multiple critical personal accounts. We were never properly informed that the number was at risk of deactivation or recycling. We are now locked out of important services and exposed to severe privacy and identity theft risks because another person may now have access to a number tied to sensitive accounts. We have requested urgent restoration/quarantine of the number and proof that MTN followed its own notification procedures before recycling it. This matter has now been escalated to ICASA and the Consumer Goods & Services Ombud due to the seriousness of the security and consumer protection implications. We urgently need intervention from MTN senior management before further damage occurs.