Will not load 30GB promotional data

It's been a month and I still have not received my promotional 30Gb of data. I have logged two queries during this time and phoned the contact centre twice. The branch has also logged three queries on my behalf, but they either do not respond to these at all or simply close the query saying that the data was loaded.<br> <br> At the branch we can see that the instruction to load the data was made but it never appeared on my account. Not on their system nor on MTN Active.<br> <br> I cannot believe that a mechanism does not exist for the request to get to someone with the authority to resolve the matter and load the data.