Will i ever get my cellphone back?
My Sony expria device(IMEI: ********** ********** 2) was booked in for repairs on the 4th September 2017 at Northgate Mall. On this i was assisted by a lady by the of Neo, she had told me i would be receiving feed back with regard to my cell phone. All this has never happened instead im the one who has been calling the HVR centre and the MTN insurance for a whole month now and i still havent received any form of communication regarding the device. Ive been without a phone for a month and yet money is being debted from me. Will i ever get my phone ? If not please inform me so i can another contract elsewhere.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team