WIFI NOT WORK

Hi I sent a direct message on twitter to @MTNza on the 20 February 2021 explaining that my WIFI isn't working and hadn't been working from 14th February. They advised me that both my lines are active and that I should reset my wifi and all will be well. I have advised numerous times that my lines fixed WIFI line is not working. I then decided that @MTNza was not helping and I emailed ***. They also advised that my lines are fine and that there is no issue. Considering I had been getting no joy, I took it upon myself to go in store at Mall of South, the lovely young man that assisted advised that he could not help and that it is the coverage desk that can assist and provided me with the contact number and email address.

I contacted the coverage desk via phone call and not even a minute into the call the gentleman advised that they could not assist and transferred me to a different desk (data desk or something), that consultant couldn't help either and transferred me to another. The third consultant attempted to troubleshoot and advised I call that she had "reset" my sim card and I should try it after 48 hours and gave me the reference number SMC/***. After getting no luck from this I further went on to email MTN and do the coverage desk questionnaire and the consultant that assisted me, told me they could not assist. I responded to the consultant further elaborating my situation and till today they have not responded.

This morning I decided to try for a final time, I emailed the coverage desk, emailed the customer care and sent a direct tweet asking for assistance or cancellation. The consultant that responded on Twitter advised that I remove my sim and put it back. I responded with a screen shot of the error message saying my WIFI device has no internet connection and consultant advised that I take my device in store, even though I had mentioned in my initial correspondence that I had been instore and was told I COULD NOT BE ASSISTED.

It is really frustrating that last week was my THIRD debit order payment to MTN for a service I CANNOT USE. Three months of payment for a WIFI device that doesn't have internet connection.

I am ready to cancel my contract as obviously nobody can or wants to help.