Wifi not cancelled as requested 3 months ago

Item: MTN South Africa
Rating: 1

<p>I cancelled my wifi with MTN 3 months ago and they are still debiting me R314. I want it cancelled and 3 months refunded to me as i have not been using it.</p>

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Replies (2)

MTN South Africa's replyOfficial

30 May 2016, 14:25

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

May I request that you respond to the email address I have forwarded you so that I may assist in getting the matter resolved.

We would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

MTN South Africa's reply30 May 2016, 14:25

Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

May I request that you respond to the email address I have forwarded you so that I may assist in getting the matter resolved.

We would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

's updateReviewer Update

08 May 2018, 10:48

Dear Nompumelelo This has still not been sorted and no one has contacted me. VVm is still calling me telling me I owe MTN R3000. Please can someone contact me or iam going to the ombudsman. ********** 174

's update08 May 2018, 10:48

Reviewer Update