fM
fortune M
1 reviews | Active since Sept 2021
16 Aug 2025, 08:45
Wifi connection suspended
MTN has suspended my connection for August, citing September 2025 payment confirmations, even though the product is on a month-to-month basis. Who authorized this assumption that I would continue using their Wi-Fi service beyond August? What if I had decided to cancel at month-end?
I lodged request BO*** and was assured it would be resolved within 48 hours. However, the issue remains unresolved. According to MTN’s website, the Back Office operates 24/7, Monday to Sunday, yet today I was informed it only functions Monday to Friday. This inconsistency is unacceptable.
I work from home, and this disruption has left me completely stranded
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Replies (1)fM
fortune M's updateReviewer Update
18 Aug 2025, 09:22My connection has been suspended since Friday, and I was told I need to pay for September in order to be reconnected even though I paid for August. But what if I decide to cancel the product this week? Since this is supposed to be a month-to-month service, this requirement feels unreasonable.
fM
fortune M's update18 Aug 2025, 09:22
Reviewer Update
My connection has been suspended since Friday, and I was told I need to pay for September in order to be reconnected even though I paid for August. But what if I decide to cancel the product this week? Since this is supposed to be a month-to-month service, this requirement feels unreasonable.