WIFE HOME PACKAGE UPGRADE

Good day, I visited MTN Makhado Crossing on Friday 18/10/2024. Requested an upgrade for my Wifi home package. The sales person Hulisani assisted me. The process went quick. I paid R622.74. just for an upgrade not requesting a new router. I asked him when will the package be in use at home he rep**** about 4 hours, to my surprise it was not true. PLEASE CAN I BE ASSISTED ASAP. This is pathetic service.