Wi-Fi mtn

I am really disappointed with MTN which I love so much have been using their service for the longest time. Few days back I ordered a Wi-Fi with MTN I was approved and made a payment immediately. I was told my parcel would be delivered today as promised they came to deliver. However I'm using the old green ID Book the barcode was not scanning. I called the callcentre spoke to David I was told the second option for my issue to be resolved is to pick it up instore since my ID is not scanning they will cancel the delivery but not my contract. I called again and forgot the name of a guy I spoke too he told me that it's cancelled I will need to reapply again. Mind you I have paid and everything has been processed. I called DSV I was told if I have an issue with my ID they can assist with manual delivery if MTN agrees to deliver because they take orders from them and they usually do it manually if theres any issue as long as there's an ID copy. I than spoke to the "senior" consultant Terusha Naidoo who has no "superiors" refused if I asked to speak to someone above her she ended up saying they're in a meeting. Now my problem is why can't I get my Wi-Fi which I paid for everything was processed and did security check questions and there were no issues so my issue is why aren't they opting to deliver my package instore I will go there myself to pick it up, will go there with all my documents needed rather than to cancel it. I must say I'm really disappointed with their services I wasn't expecting this from such a big telecommunication company. So if they can't help me I want my money back immediately because I also paid it while I was on a call with their agent. There should be another way to verify my documents if they suspect *****, there's biometric systems which they told me about why can't they use that?? I can go to the store myself or go for new ID card and get a temporary ID. So if they can't help me I want my money back immediately the exact amount paid.