TZ
Theo Z

1 reviews | Active since May 2018

31 May 2018, 10:44

Wi-Fi Data (promotion of Feb 2018)

On the 18/02/18 I 've upgrade to Wi-Fi ********** 57 which was a promotion of 10 G day and 10 G night. I've notice the data could not be correct and my daughter downloaded the app . Upon checking the data , I've discovered only 5 G day time data was loaded every month. I went into the MTN Metlife branch on Sunday the 27/05/2018 to query this and spoke to the lady that signed me up with the contact on the 18/02/18 Nikita and she advise me she had logged the complaint and will get back to me. On the 30/05/2018 no one from MTN phone me and I ve decided to go back to the branch on Wednesday to query the same thing just be informed that the complaint cannot be seen as a different system might have been used. No reference number was given to me on Sunday. Siebel at MTN gave me a reference number for the query which is 1- ********** 7942. As a long standing client of MTN I am not impressed with the service and would like the query to be investigate and feedback be given to me within a reasonable time.

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Replies (2)
TZ
Theo Z's update12 Jun 2018, 09:23
Reviewer Update
Thank you for responding on the query , hence Mr Willem Jnr Loots still has not phone Mr TJ Zeelie back, even though he states in his reply he will personally handle this query. Surely this means that Mr Loots should give feedback to Mr Zeelie. Where is the client service , this is unacceptable. Nikita from MTN Metlife phone Mr Zeelie back but to date the query is still not resolve. Your urgent attention to this query will be appreciated.
TZ
Theo Z's update13 Jun 2018, 11:46
Reviewer Update
Thank you to Mr Kagiso Monyatsi (MTN) for resolving our query , I do appreciate your the feedback and speedy reply.