Wi-Fi connection

I wouldn’t recommend mtn as a provider. Paid for my account (Wi-Fi) on the 30th, 4 agents could see and confirmed payment but suspension hasn’t been lifted. There is no way money that was paid in store which reflected on the same day,can not result to Unsuspension being lifted. A refund request isn’t an option because it apparently takes 21 working days to be processed. I am not happy at all and quite disappointed . I have two reference numbers REQ*** REQ***, still with no feedback