TF
Thulani F
1 reviews | Active since May 2019
04 Jun 2019, 12:09
Why why why Again?
Dear Mtn
This still hasnt been resloved. I went to the Mtn store on the 1st of June. They said they have fixed the issue. I have just called the call centre they said nothing was fixed. Can someone who is able to fix this issue intervene between the billing department and Mtn Somerset West Store. I have made 3 trips already. I cant keep doing this back and forth
Thulani F | 31 May 2019, 20:22
I have recently opened an Mtn Account and bought a Huawei P30 lite for a publicly advertised price of R299pm. The first debit order went off today and it was R639. MTN why is R639 for a Huwei P30 lite that everyone knows is R299pm. I need an explanation.
MTN South Africa 's reply: 03 Jun 2019, 09:23
Good Day Thulani
Thank you for your post. We are terribly sorry for the inconvenience that you experienced as a result of this. Kindly note that the store that had processed the contract is attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Brendah Langa Complaints Management team
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MTN South Africa's replyOfficial
05 Jun 2019, 08:40Good Day Thulani
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that this matter was escalated to the support team and we are still waiting for feedback, we will revert to you as soon as feedback has been received.
We thank you for your patience in the time that we are trying to resolve the issue.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that this matter was escalated to the support team and we are still waiting for feedback, we will revert to you as soon as feedback has been received.
We thank you for your patience in the time that we are trying to resolve the issue.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply05 Jun 2019, 08:40
Official
Good Day Thulani
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that this matter was escalated to the support team and we are still waiting for feedback, we will revert to you as soon as feedback has been received.
We thank you for your patience in the time that we are trying to resolve the issue.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly be advised that this matter was escalated to the support team and we are still waiting for feedback, we will revert to you as soon as feedback has been received.
We thank you for your patience in the time that we are trying to resolve the issue.
Warm RegardsBrendah LangaComplaints Management team
Best regards,