TF
Thulani F
1 reviews | Active since May 2019
31 May 2019, 20:22
Why.. Why..???
I have recently opened an Mtn Account and bought a Huawei P30 lite for a publicly advertised price of R299pm. The first debit order went off today and it was R639. MTN why is R639 for a Huwei P30 lite that everyone knows is R299pm. I need an explanation.
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MTN South Africa's replyOfficial
03 Jun 2019, 09:23Good Day Thulani
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly note that the store that had processed the contract is attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly note that the store that had processed the contract is attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Best regards,
MTN South Africa's reply03 Jun 2019, 09:23
Official
Good Day Thulani
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly note that the store that had processed the contract is attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly note that the store that had processed the contract is attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Best regards,