TN
Themba N
1 reviews | Active since Mar 2014
16 Mar 2015, 17:32
Why they block our calls?
I was trying to make a call to my friend but I hear a voice response which says i should load airtime. That happens after I have loaded 10 rands airtime on a R2.49 airtime to make R12.49. The time was 17h00, 16 March 2015. The call I suppossed to make was very important and I ended up not being able to go through. Now I dont know what I should have done because the money that I could have used for public phone is the one i used for airtime. MTN gives me something more than an inconvinience.
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MTN South Africa's replyOfficial
20 Mar 2015, 10:46Hello Abmeht,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated the matter to our Prepaid Department to investigate the matter. We will suggest in future that you reboot your SIM card on the network by switching off your device, removing the battery & SIM card, re-insert both after about 5 minutes.
We've requested that you be contacted directly with the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated the matter to our Prepaid Department to investigate the matter. We will suggest in future that you reboot your SIM card on the network by switching off your device, removing the battery & SIM card, re-insert both after about 5 minutes.
We've requested that you be contacted directly with the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply20 Mar 2015, 10:46
Official
Hello Abmeht,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated the matter to our Prepaid Department to investigate the matter. We will suggest in future that you reboot your SIM card on the network by switching off your device, removing the battery & SIM card, re-insert both after about 5 minutes.
We've requested that you be contacted directly with the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We have now escalated the matter to our Prepaid Department to investigate the matter. We will suggest in future that you reboot your SIM card on the network by switching off your device, removing the battery & SIM card, re-insert both after about 5 minutes.
We've requested that you be contacted directly with the matter being resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,