Why take id and address if card is still RICA BARRED

Item: MTN South Africa
Rating: 1
Author: Trevor H

Bought two sim cards yesterday. Took all my stuff with, ID, proof of address etc.

Put the sim in last night, says it is a different number to the one on the envelope, so says RICA BARRED.

Queried on facebook and sent a mail afetr numerous times trying to call. ZERO HELP.

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

06 May 2019, 09:44

Good Day Trevor

Thank you for your post.

We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.

Kindly note that we are attending to this matter and will revert to you with feedback.

We look forward to improving on the service delivery to you.

Warm Regards

Brendah Langa
Complaints Management team

MTN South Africa's reply06 May 2019, 09:44

Official

Brendah Langa
Complaints Management team

Trevor H's updateReviewer Update

07 May 2019, 07:04

Brendah fixed everything for me. What a gem. She went above and beyond to make my switch from vodacom as easy as possible. Thank you Brendah, you are an absolute star!

Trevor H's update07 May 2019, 07:04

Reviewer Update

Brendah fixed everything for me. What a gem. She went above and beyond to make my switch from vodacom as easy as possible. Thank you Brendah, you are an absolute star!

MTN South Africa's replyOfficial

07 May 2019, 12:13

Good Day Trevor

Thank you for your kind words and glad to be of assistance.

Warm Regards

Brendah Langa
Complaints Management team

MTN South Africa's reply07 May 2019, 12:13

Official

Good Day Trevor

Thank you for your kind words and glad to be of assistance.

Warm Regards

Brendah Langa
Complaints Management team