Why Sell Insurance If you are ignoring customers

Oh gosh it On the 1st of February 2016 I logged a complaint with regard to MTN Insurance and on the 2nd February 2016 received a response to say that it has been directed to the insurance department and since then I have received no further communication after being a loyal client of MTN for over 20years I think its time to move on they might not miss my R6-700.00pm but I am sure they will miss 2000 of us sooner or later if this is the kind of service we receive. Most times products and service travels via people mouth to mouth so just imagine I tell 2-3000 people why offer products if you are only interested in taking peoples money and not providing a service for that money.