Why pay Insurance???

<p>To say I am disappointed in MTN insurance is an understatement. With the company I work for, we had contract for our cellphones with Altech Autopage.</p> <p>Our company was well looked after with them and we had a dedicated consultant to answer all queries.</p> <p>When they went under, we were told that all contracts would be given to the service providers each person was using.</p> <p>When we asked for a dedicated person we were told that we were not big enough to get one.</p> <p>Worst mistake, we had no support and we had to beg and plead for anything we needed.</p> <p> </p> <p>In March my phone was ******, I have been paying for the insurance for years, which brings up another point, that we were not told that the insurance company was changing. I had to do a lot of research to find out who I should be dealing with in order to make a claim.</p> <p>After submitting my claim they came back and told me that I could not make a claim as I was using a different sim in the phone,</p> <p>as far as I am concerned the phone was still in my possession and I am still paying insurance, having not been given a contract for the new insurance or any other documentation my assumption was made.</p> <p> Even the insurance company is avoiding my calls and messages, I have sent numerous e-mails asking someone to return my call but up until now, nothing.</p> <p>Good business practices, if you call the cell number, you find out you are number 19 in the queue and remain that way until after 30 minutes you are still number 19. All this time using your own valuable airtime. I am very disappointed in the service I have been given and if my device is not going to be replaced then I would like a refund on all the insurance I have paid in the past. It is a little underhanded not to be told that claims would almost be impossible to make. I am so mad, </p> <p>I have sent many messages ********** to call me to let me know what is going on but she cant be bothered to call me back. I have also used ********** but you get an sms telling you they will call and they never do.</p> <p>I dislike being treated badly by corporations that act like they don’t need your business.</p>