JR
Johan R

1 reviews | Active since Jan 2013

23 Aug 2016, 13:11

Why offer products you never have in stock??

<p>My first phone I purchased from MTN was out of stock for more than a week. I had to complain in order to get my phone. My second phone I purchaded from MTN was also out of stock. I had to complain in order to get my phone. I upgraded on the 13th of this month and guess what ? The phone is out of stock. If I wanted to buy my phone on the 23rd I would have ordered my phone on the 23rd. The consultant working for MTN direct said they sometimes get stock and if you are lucky you will get your phone. I dont pay for luck. I think I will rather cancel my contract and take my business to a competitor who actually stock what they advertise. </p>

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Replies (3)
JR
Johan R's update24 Aug 2016, 09:38
Reviewer Update

Both MTN and the courier service they use are ***********.

I am shocked by the level of service received.

MTN South Africa
MTN South Africa's reply25 Aug 2016, 11:59
Official

Good day Johan,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to revert back to you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

REQ: **********

JR
Johan R's update13 Sept 2016, 10:19
Reviewer Update

Good day,

Could someone please contact me with regards to the progress of my phone?

It is getting ridiculous now.