Why must we beg MTN Ins

I Lost my phone , reported it to MTN and got an incident number at the police station.<br> When you call MTN insurance they dont answer. I called 808 and they gave alternative 3 numbers ,I tried them and one of them worked. I was told there's another form i must fill. How would i know if you don't answer the phone. The 5 days turnaround time is just incompetence. I would understand if someone answered my calls and i got updates.They have bad attitude I'm not going to wait for 5 days let alone 4 weeks like other people. People must stay away from MTN insurance.<br>