Why must I pay for YOUR technical error?

<p>Dear MTN</p> <p> </p> <p>Ref ********** logged at Forrest Hill Mall refers.</p> <p> </p> <p>Why must I pay for MTN's technical error. On Friday 10 February I had to by mobile data and chose the 3GB option for R399 from the *141# option. After selecting the option a message displayed that there was an error in the transaction and that I had to submit again, which I did. Yet, now TWO 3GB data bundles were added and confirmation messenges received at 15:12 and 15:55.</p> <p> </p> <p>On Sunday I attempted to cancel in the MTN shop in Forrest Hill, they could not assist but logged query ********** and the result communicated on Monday was that one bundle cannot be cancelled as "the customer chose the option". B-****, it is due to a technical error on teh self service menu that the data bundle was added twice.</p> <p> </p> <p>And now I must pay for MTN's technical issues.</p> <p> </p> <p>Unacceptble, please cancel 1 x 3GB package and cost of R399 immediatly.</p> <p> </p> <p>Thank you - Peet</p>