ovdm
odette van der merwe
1 reviews | Active since Nov 2010
10 Jul 2015, 10:27
Why must i pay for your strike??
During the Mtn strike the 808 service to buy data was not available, as i was a new customer i could not buy data via ussd. I have a smartphone that has to have a working data connection to work. THinking surely they'd realise there is no way for me to buy data i assumed they would not charge full data rates. Clearly i was crazy as of course they have charged full data rates. Why must i pay more because of your bad service?? This is disgraceful!
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Replies (1)
MTN South Africa's replyOfficial
10 Jul 2015, 18:25Hello lizzyl,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department, they will investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department, they will investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply10 Jul 2015, 18:25
Official
Hello lizzyl,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department, they will investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department, they will investigate and revert to you with feedback and a way forward. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***