WHY IS THE CALL CENTRE NOT ANSWERING CALLS

Item: MTN South Africa
Rating: 2
Author: Junaid D

Hi, My wifes phone has been ****** Last Saturday(02-05-2015) and I have been trying for one week to get through to MTN to Blacklist my phone. Why is it that I spend almost 2 hours a day waiting for a consultant to pick up...... THE MTN **** NETWORK IS REALLY THE WORST... when Calling the 808 number after 2 minutes of waiting the call just hangs up and then I need to call back again . this has been going on for too long, Does MTN not value customer satisfaction anymore?? without us mtn would not exist, do the people working at MTN realise this????? REGARDS UNSATISFIED MTN USER.

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Replies (1)

MTN South Africa's replyOfficial

19 May 2015, 14:59

Hello Junaid1256,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly provide us with your wifes cell phone number, we will call her for security checks and then blacklist the handset.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

MTN South Africa's reply19 May 2015, 14:59

Official