MJ
Murray J
1 reviews | Active since Apr 2011
08 Jun 2015, 20:02
Why is my roaming not active?
Short version <br> Roaming is supposed to be active on my account <br> Phone one week before departure to confirm. <br> Arrive at destination,...no roaming <br> Can't phone so I have to email, three emails in 24 hours and all I get is an automated response telling me to use their online help service... which requires otp via sms verification to access... anybody see the problem here??!!
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Replies (1)
MTN South Africa's replyOfficial
15 Jun 2015, 13:12Hello murraydbn,
Thank you for your post.
We apologies for the inconvenience experienced.
According to our records the service has been activated on your line.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We apologies for the inconvenience experienced.
According to our records the service has been activated on your line.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply15 Jun 2015, 13:12
Official
Hello murraydbn,
Thank you for your post.
We apologies for the inconvenience experienced.
According to our records the service has been activated on your line.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We apologies for the inconvenience experienced.
According to our records the service has been activated on your line.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Bronwyn
REQ:***
Best regards,