WHY IS MY DAUGHTERS NO STILL NOT GIVEN BACK TO CELL C

This is my SECOND complaint, someone eventually called me back but I am still trying to get my daughters phone no back to Cell C. She has been without a number now for more than a month as MTN migrated the number and I cancelled the contract the day after it was taken out over the phone. I have sent a few emails to ********** to find out if she has any updates for me and she is just ignoring me. This is not on. After leaving messages all over FB and email, surely this is not the message MTN wants their customers to see. We have been with MTN since cell phones came out BUT experienced bad service about 3 years ago and switched over to Cell C - BEST DECISION EVER!. PLEASE GIVE MY DAUGHTER HER NUMBER BACK. Sent: 01 December 2017 09:40 AM To: Jeanett Van Wyk Subject: RE:

Good day Mrs Van Wyk,

Please note that we are still waiting for the return ref number from our warehouse. Porting advised that they can only l port back the number as soon as they receive confirmation that the device is back at our warehouse.

Kind Regards, Louraine Msenya

This above was dated 1st December. I have sent that phone back beginning or first week in November.

PLEASE RELEASE THE NUMBER YOU HAVE AND GIVE IT BACK TO CELL C How many times does one have to send these ugly mails and letters before something gets done?