JK
Joshua K
1 reviews | Active since May 2014
27 Mar 2015, 15:13
Why is MTN's call centre excluding Venda Langauge?
Dear MTN SA...<br> <br> Please accept this letter as s formal complaint of excluding the Venda language on your Call Centre. We, the Venda speaking people of SA are very ashamed of this exclusion as our language is also part of 11 official languages of SA. Aren't there Venda speaking people working at your call centre? Do you force them to operate using other people languages while others are enjoying working using their own languages?? <br> <br> Are some people (Sotho, Zulu, Tsonga, Xhosa..etc) better than others (Venda)? This is so unfair..
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Apr 2015, 14:43Hello djk667,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any frustration caused as result of this.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter will be escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any frustration caused as result of this.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter will be escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply08 Apr 2015, 14:43
Official
Hello djk667,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any frustration caused as result of this.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter will be escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any frustration caused as result of this.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter will be escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***