AT
Atholl T
1 reviews | Active since Jul 2011
08 Oct 2015, 13:30
Why is MTN ***** my problem?
MTN have over-charged me for the last four months. My May-Aug bill is 240% more than my Jan-Apr bill but my Sept bill is back to normal. I phoned today to cancel my contact and they tell me it was upgraded yesterday and there needs to be a ***** investigation before it can be cancelled.<br> MTN Changes 2015 <br> Jan-15 745.88<br> Feb-15 1244.13<br> Mar-15 1069.29<br> Apr-15 1213.94<br> May-15 2866.02<br> Jun-15 2743.07<br> Jul-15 2510.62<br> Aug-15 2235.39<br> Sep-15 1042.98
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Replies (1)
MTN South Africa's replyOfficial
11 Oct 2015, 08:12Hello athollt,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the ***** team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the ***** team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply11 Oct 2015, 08:12
Official
Hello athollt,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the ***** team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the ***** team for assistance and here is your reference number for a follow up REQ:***.
Warm Regards
Nompumelelo
REQ:***
Best regards,