ZS
Zama S
1 reviews | Active since Jun 2015
02 Jun 2015, 09:18
WHY IS MTN BILLING ME TWICE
MTN has billed me twice for May and then went on to suspend my account saying the payment is not reflecting. WHAT LOADS ON BULL IS THAT. Why send a debit order and when it came back with a double payment, then went on to suspend my account. What kind of a system to they use, if they cant see our payment? and why was i billed twice. i need answers ASAP.I WANT MY MONEY REFUNDED AND SOON AS POSSIBLE. AND I WANT THE CONTRACT CANCELLED AS I DONT WANT TO DEAL WITH MTN ANYMORE.
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MTN South Africa's replyOfficial
11 Jun 2015, 14:29Hello zamashibe,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We have noted that your account is in credit however due to the strike at MTN cannot process refunds requests however your account will remain in credit, this means that you will not be debited on the next invoice. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We have noted that your account is in credit however due to the strike at MTN cannot process refunds requests however your account will remain in credit, this means that you will not be debited on the next invoice. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply11 Jun 2015, 14:29
Official
Hello zamashibe,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We have noted that your account is in credit however due to the strike at MTN cannot process refunds requests however your account will remain in credit, this means that you will not be debited on the next invoice. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
We have noted that your account is in credit however due to the strike at MTN cannot process refunds requests however your account will remain in credit, this means that you will not be debited on the next invoice. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***