LL
Lesedi L
1 reviews | Active since May 2015
13 May 2015, 14:28
Why have numbers that nobody answers
Hi<br> <br> I have tried calling MTN Insurance for a long while. I have called the *** numerously.<br> <br> I have to put up with the automated voice for 15 minutes and when I am supposedly going to through to a consultant, the line drops immediately. <br> <br> I'm currently paying for a phone that got lost but didn't claim at the time. I want to know what is the recourse. If the handset cannot be replaced, I would like to cancel the insurance.<br> <br> Please assist<br> <br> Regards<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
15 May 2015, 16:38Hello lletimela,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply15 May 2015, 16:38
Official
Hello lletimela,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***