Why dont they reply to the emails???

About 6 months ago we cancelled a contract with MTN as the old man that was using the phone sadly passed away. We received the email stating that the contract had been cancelled. But for 6 months they kept deducting the amount from the bank account. We have informed them and I was told it would take 7 - 14 working days. Then I contacted them again they said another 7 days. Then still nothing after another email to them I was told the number is not on the system anymore. The lady needs the credit back in her account. She has a few contracts with MTN and she is thinking of cancelling all of them. Now I keep sending emails, They are being read but no one is replying. This matter needs to be sorted out immediately. I have been informed that it has been migrated to Pre paid now. But no one can tell me what is happening with the credit.<br> <br> Contact *** / *** - Melisse / Barbara