1 reviews | Active since Jul 2009
Why don't they listen?
<p>What is it with MTN? Wasn't the Nigerian experience enough to make them listen better? I've been trying to cancel my 2 year contract as per their contract conditions, well within the prescribed period. Many reminders later, they only wake up now that I stopped paying them their illegitimate invoices. Now they have suspended my phone! Maybe I will hit them as the Nigerian goverment did. In their reputation and in their pocket. Is there a "dissatified customer" club or group for this useless lot?</p> <p>Marc.</p>
Thanks for your reply. However:
-Where is it stipulated that I have to call back to have my instructions validated and carried out?
-What about the written notifications of cancellations via your web site ?
- I have sent you an invoice of my own. When will you pay it?
- I consider that this contract was ended at the expiry of the two year period as per both communications in January 2017 (call to 808 and written instruction)
- You are only reacting now that you realised that the debit orders are not going through.
-Of course the sim card was used. Were we just supposed to abandon the number because you ignored our legitimate requests?
Thanks for your reply. However:
-Where is it stipulated that I have to call back to have my instructions validated and carried out?
-What about the written notifications of cancellations via your web site ?
- I have sent you an invoice of my own. When will you pay it?
- I consider that this contract was ended at the expiry of the two year period as per both communications in January 2017 (call to 808 and written instruction)
- You are only reacting now that you realised that the debit orders are not going through.
-Of course the sim card was used. Were we just supposed to abandon the number because you ignored our legitimate requests?