AE
AADILA E

1 reviews | Active since Dec 2009

02 Nov 2015, 13:10

WHY DOES MY DATA EXPIRE-I PAY FULL PRICE

I ASKED A SIMPLE QUESTION WHEN I CALLED MTN TODAY <br> EVERY TIME I LOAD A DATA 1GB BUNDLE, WHICH I CANNOT FINISH IN A MONTH IT EXPIRES EXACTLY A MONTH FROM DATE OF PURCHASE<br> WHAT NONSENSE<br> I PAID R169 FOR THEM JUST TO DATE IT AND TAKE BACK WHAT I HAVEN'T USED<br> WHO ARE YO U TO TELL ME HOW MUCH I CAN USE AT A TIME<br> LAST MONTH I CALLED REF NO ***<br> THIS MONTH I WAS TOLD THEY WOULD LIKE TO SPEAK TO MY MOTHER----NOT ON!<br> I WANT YOU TO RE-IMBURSE ME FOR ALL THE DATA YOU HAVE ******

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Nov 2015, 19:52
Official
Hello ALH,

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

The validity of the Monthly Data Bundles is 30 days, that is an MTN business rule which applies to all MTN customers that purchase the Monthly Data Bundles.

We sincerely hope that the above is in order and hope that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***