Why does my data expire?

Dear MTN

In January I migrated my number from Cell C to MTN. At Cell C my unused data was carried over to the next month. To my shock at MTN my unused data expires.

As far as I can recall ICASA made a ruling on this matter, that data should not expire. Can you please explain to me why does my data expires?

What is even more concerning is that the first call centre agent told me I need to chose that option, and The option is not there. The second agent told me there is a no option, “data at MTN expires Baba” was her exact words.