SS
Stanley S
1 reviews | Active since Nov 2016
04 Nov 2016, 18:18
Why does MTN never listen?
<p> </p> <p>I've renewed my contract with MTN yesterday. When I originally signed up for the Sky package, everything was unlimited. Yesterday, when I renewed, the agent informed me the Sky package now has a data cap of 25 gig. I informed him that that was not what I signed up for originally. He then said that if I take a new handset also MTN with keep me on the unlimited package. Today, I could not call DSTV. I phoned your call centre and they informed me that calls to toll free numbers are not covered and I will get charged for them. I then checked my data cap with the agent and I was informed that my I have 10gig worth of data. </p> <p> </p> <p>This is not what I signed up for. I would like to have the recording of my conversation with the agent. </p> <p> </p> <p> </p> <p> </p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Nov 2016, 13:25Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
As discussed, i have escalated the query for you. We will update you once a response is received.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
MTN South Africa's reply07 Nov 2016, 13:25
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
As discussed, i have escalated the query for you. We will update you once a response is received.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,