nS
nkosinathi S
1 reviews | Active since Oct 2011
29 Dec 2015, 14:28
Why does MTN mislead the public
i received a n sms message from mtn saying if I buy a bundle for R75 i will receive a bundle consisting of 300MB of data ,150mtn to mtn calls, 40 min to other and 50 sms's.<br> i subsequently bought R180 airtime specifically to buy the bundle mentioned.<br> <br> on trying to buy the bundle, i was toldmy package does not allow this....i refuse to be misled, may i respectfuly as mtn to give me the bundle as deserved.
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MTN South Africa's replyOfficial
31 Dec 2015, 15:46Hello nathi.sithole,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care line on 083 1 808 (for contract number) or 083 173 (for Prepaid number) as the cellphone number added on this post is not an MTN line and we were unable to locate your number using your ID number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care line on 083 1 808 (for contract number) or 083 173 (for Prepaid number) as the cellphone number added on this post is not an MTN line and we were unable to locate your number using your ID number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply31 Dec 2015, 15:46
Official
Hello nathi.sithole,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care line on 083 1 808 (for contract number) or 083 173 (for Prepaid number) as the cellphone number added on this post is not an MTN line and we were unable to locate your number using your ID number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care line on 083 1 808 (for contract number) or 083 173 (for Prepaid number) as the cellphone number added on this post is not an MTN line and we were unable to locate your number using your ID number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***