BN
Brigitte N
1 reviews | Active since Aug 2015
31 Aug 2015, 11:42
WHY DOES MTN EVEN GET PAID FOR DOING NOTHING????!
I am UTTERLY disgusted by the way my complaint has been handled. I am STILL running after MTN who are constantly \passing the buck / responsibility"to another department. I have asked them on the 21 August 2015 when I have phoned the call centre to please give me the contact details for their supervisor or at least the supervisor of the billing department"
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MTN South Africa's replyOfficial
23 Sept 2015, 10:58Hello BGIRL1982,
Thank you for your feedback.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you on ***, *** and *** as per the work number on the account.
We do pick up that the request has been sent to the billing department to validate the charges as per REQ:***. The billing department has notify the agent that the request has been logged incorrectly. The request has been sent to the 808 validation department to assist. We have sent the request to them to speed this up for you as per reference ***.
This line has been on an open package 2GB, the 2GB has been used up and the SIM card has been further on the Internet. The usage limit has only been set up on the account 23-9-2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your feedback.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you on ***, *** and *** as per the work number on the account.
We do pick up that the request has been sent to the billing department to validate the charges as per REQ:***. The billing department has notify the agent that the request has been logged incorrectly. The request has been sent to the 808 validation department to assist. We have sent the request to them to speed this up for you as per reference ***.
This line has been on an open package 2GB, the 2GB has been used up and the SIM card has been further on the Internet. The usage limit has only been set up on the account 23-9-2015.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply23 Sept 2015, 10:58
Official
Hello BGIRL1982,
Thank you for your feedback.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you on ***, *** and *** as per the work number on the account.
We do pick up that the request has been sent to the billing department to validate the charges as per REQ:***. The billing department has notify the agent that the request has been logged incorrectly. The request has been sent to the 808 validation department to assist. We have sent the request to them to speed this up for you as per reference ***.
This line has been on an open package 2GB, the 2GB has been used up and the SIM card has been further on the Internet. The usage limit has only been set up on the account 23-9-2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your feedback.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you on ***, *** and *** as per the work number on the account.
We do pick up that the request has been sent to the billing department to validate the charges as per REQ:***. The billing department has notify the agent that the request has been logged incorrectly. The request has been sent to the 808 validation department to assist. We have sent the request to them to speed this up for you as per reference ***.
This line has been on an open package 2GB, the 2GB has been used up and the SIM card has been further on the Internet. The usage limit has only been set up on the account 23-9-2015.
Kind Regards,
Alice van der Merwe
***