1 reviews | Active since Mar 2009
Why does Data Expire on Pay as you Go
Firstly i tried to log this on your Website but it just gives me a red \X\" with noting to go on as to what the problem might be.<br> <br> Can you please advise why on pre-paid my Data expires?<br> <br> i purchased the 1Gig data with my own money so it should stay on my phone until it is depleted should it not? you may have given me another gig free but i have not even used my own 1 gig as yet.<br> <br> There is not a single place on you site that i can find that advises clients that data will expire in exactly 1 calendar month. <br> <br> It would be nice to know why you are *****ing my data like this.<br> <br> If your response to me is not satisfactory i will need to log a complaint with the NCR for goods or services not delivered."
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that all the bundles have an expiry date including contract bundles. This is a rule that went through the approval of ICASA before being implemented.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that all the bundles have an expiry date including contract bundles. This is a rule that went through the approval of ICASA before being implemented.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
