1 reviews | Active since May 2016
Why do you offer deals on cellphones when you have no stock? (Continued due to zero action from MTN)
<p>So, I posted this complaint a week ago, received a response from MTN that they would follow up with Regional Management yet have had zero action from MTN. So here goes again....</p> <p>"Well, as usual for MTN, dealing directly with their so-called customer service is a useless dead end. I am trying to upgrade two cellphone contracts (to iPhone 6, 16GB) - but the MTN shops have no stock and cannot tell me when they will have stock... I first visited the stores two weeks ago and was called two days later to tell me they have stock. Wonderful - Arrived to collect and incorrect phones had been ordered. I was contacted three days later with the good news that stock was in - Wrong phones again. Now I am still waiting for my order two weeks later and useless MTN cannot give the slightest indication of when my phones will arrive. Surely a company of this size has a stock management system??? And if there is no stock available, why is this particular contract deal still advertised in the fresh May brochure? Answers from someone at MTN would be greatly appreciated..."</p> <p>And for the benefit of MTN, here is your reference number for the previous unactioned complaint: REQ: ***</p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback regarding stock for the iPhone 6, 16GB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback regarding stock for the iPhone 6, 16GB.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
