Why do you have a telephone number?

I actually wanted to compliment kim for her feedback in getting back to me but once again, a very short lived compliment. Whilse her service was good, I am still no further in my upgrade which took place in December last year!!! I STILL have not upgraded my handset as I was told that my phone was ready for upgrade, only to find upon physically driving to the store that they did not have my colour. It has since been over a week and a half and still no feedback. I attempted to contact the store no less than 7 times yesterday and since 9am this morning, I have made 6 attempts and no answer. This store should close its doors... This service received is absolutely pathetic and quite frankly, you should work on email because clearly answering a phone is far too hard. Please advise if I can upgrade at another branch as I never want to deal with the Tygervalley branch again!