WHY DO YOU HAVE A ***** DEPARTMENT MTN ??

On the 23 Feb/2021 i recived sms saying that credit checks have started , I called to find out why a credit check was being done, just to find out that someone was taking out a data sim card on my name, I immiditaly ask for a stop to be put on this card, the call was made with in 2 min from the first sms. they said a stop was done.... little did i know , nothing was done. On the 19 March after getting my statement did i notice that i was not being billed for this card i don't even own, Again A Siyabonga said he cant do anything only after 21 Working days,.... Today is day 26 and still nothing has been done, I am receiving message that my account will be suspended if i do not pay the full amount, I must make arrangement to settle my account...... *** !!!!! When i called again today, Nothing what so ever has been done on my account or with the matter in hand... I Have been part of MTN family for the past 8 years and every year the service seems to be getting worse and worse.... MTN GET YOUR ACT TOGETHER AND FIX MY F@@@ING ACCOUNT!

REF 1- 23/02/2021 *** REF-2 - 19/03/2021 -*** RE-3-01/04/2021 - ***46