Why do I have to beg to cancel my contract?

We've been trying to cancel this contract for years.

We first got the contract in 2009, if I am not mistaken. When we were ready to cancel the contract years later, after not using the sim for a couple of years, we were given the run around.

When we went in store, we were told to call or email instead. When we called the number to cancel, our calls went unanswered or we were given stories when we managed to get through. Funnily enough, when you call the number to get a contract with them, it's always answered.

When we emailed, we'd get automated responses and a person would reply later, only to not follow up when we've given the information that they asked for.

We finally stopped the debit orders from going through, we were handed over to lawyers who are now bullying us to pay when we've been asking for this contract to be cancelled for years!

This whole ordeal has been tiring and unnecessary. If I could give you a negative rating, I would. Leaving a one star review doesn't even begin to appease my anger. Workers of mtn will not see heaven.

Mtn is a ****. It should be ******* to treat people this way.

It's honestly disgusting how underhanded and greedy Mtn is.