Why can't we ever speak to consultants!!!!!

I've never been so frustrated in my life if i didn't break my cell phone over the long weekend i never will. I have an 80gig contact with MTN (40 nyt & 40 day)which i seldom use as i also get data from work, my work data depleted over the weekend and i thought let me just put in my contact sim card and use it for my work stuff, guess what?? i had no data my debit order went off as it does every month without fail

what i want to know is how i managed to finish 40gig day data in just 8 days doing absolutely nothing!!!!

I think this has been going on for a while now, MTN noticed that i'm not using my data much so they just load what ever little amount they estimate will be enough for me. i want itemized billing from January when i started with this contract.

You people are more that happy to deduct money every month but you are not honouring the contract that i signed with you. This is *****.

Dont get me started on the fact that no1 can ever get through to the so called "service champions" you people brag about on your voice prompts, i swear if i have to listen to that women talk 1 more time i'm gonna shoot myself......all the recording does is just to send you from pillar to post and frustrate you even more

What is so difficult about letting your customers speak to an actual person?? funny thing is before you sign the contact you can speak to some1 with ease, you are called within minutes but when you need help.....you are frustrated by a stupid recording!!!!