Why can't you help?

<p>My mom and I have been trying to get help since the 18th July 2016, but to no avail. I went to the bluff mtn shop to load data for my mom, an elderly pernsioner. I was told that the ****le with the MTN sim is all that is needed, upon telling the lady that I have no idea what the number is. She then proceeded to load it and took the R105. I proceeded back to JHB. She lives in DBN. Since then she has still not got any data. We then messaged the FB page : "Hi, I need to ask please. How long does it take for loaded data to reflect on the ****le, once loaded on a pc at the MTN shop??. my mom cannot access her MTN data as it says she has none, yet we loaded R105's worth at the MTN on the bluff this saturday. What is to be done" . To which they answered :"Hi Angelique, please call 173 and choose option 0 to speak to a MTN service champion to assist with this. Thanks. \ND". That number does not work from a vodacom number. My mom went to the shop and they are now giving her hassles. Please can somebody please just help?. All she wants is to use the data. Surely to just take the slip, check the system and number, to make sure all is well, can't be too much of a job for the MTN people???</p>